CHG Healthcare

Returning Candidate?

Collections Specialist

Collections Specialist

Location Address 
7259 S. Bingham Junction Blvd US-UT-Midvale

More information about this job

Who We Are

Enjoy what you do while contributing to a company that makes a difference in people’s lives. CHG Healthcare, in Salt Lake City, UT, is one of the largest providers of healthcare staffing in the country. Through our trusted brands – CompHealth, Weatherby Healthcare, RNnetwork, Foundation Medical Staffing and Global Medical Staffing – we provide temporary and permanent placement of healthcare providers all over the country. We touch the lives of millions of patients every year. When your day-to-day routine contributes to this important work, it’s easy to get excited about what you do!


The Collections Specialist contacts customers to solicit payment on overdue accounts and obtains payments, commitment agreements or establishes a payment plan. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Relies on limited experience and judgment to plan and accomplish goals. Works under general supervision. A certain degree of creativity and latitude is required.


How You'll Contribute

  • Maintain accurate, neat, legible, and organized records on accounts
  • Understanding of CHG standard contract terms
  • Input contact information accurately
  • Ask basic questions for verification and understanding contact’s roles
  • Work through queues
  • Meet monthly collection goals on occasion
  • Lockbox review and payment identification
  • Collection calls and email follow-ups to clients
  • Enter Past Due/Problem Comments into Accounts Receivable systems
  • Permanent Start Date Verification calls
  • Draft collection letters
  • Customer Service Specialist Task Items noted and a “help ticket” submitted
  • Responsible to collect on open accounts receivable for all CHG divisions
  • Maintain a designated client base
  • Maintain reasonable percent of accounts over 90 days
  • Ability to interact closely with divisional AR Customer Service Specialists
  • Other duties as assigned by management


What You'll Bring

  • Excellent attention to detail
  • Excellent written and verbal communication skills with clients, providers, and co-workers
  • Positive attitude, highly organized, and self-motivated
  • Effectively works independently and is a strong team player
  • Ability to work with minimal supervision
  • Basic navigation skills through technical systems (Salesforce, Microsoft Office Suites, etc.)
  • Prioritize and organize tasks effectively
  • Basic understanding of strategies and the dispute process
  • Ability to negotiate with clients
  • Basic understanding of business processes for Sales and Business Partners
  • Familiar with Customer Services and Billers’ processes
  • Embraces CHG culture and core values
  • Comfortable and confident using systems (including Excel) and following miscellaneous technical processes
  • Ability to make high volume of outbound calls
  • 2+ years related work experience
  • Basic knowledge of Generally Accepted Accounting Principles
  • Experience with JD Edwards software
  • Strong computer skills


What We Offer

  • Competitive pay + bonus
  • Comprehensive training—we rank No. 3 among the world’s top training organizations
  • Medical, dental, vision, and 401(k) matching
  • Generous paid time off and holidays
  • Retirement planning and savings options
  • Tuition assistance
  • On-site health center
  • On-site gym
  • Ability to make an impact in the communities we serve


At CHG, we foster an environment where our people feel free to be themselves. Our core values—Putting People First, Growth, Continuous Improvement, Quality and Professionalism, and Integrity and Ethics—guide us daily to work hard and enjoy what we do! We’re committed to growing our company and are always looking to promote from within. This is an ideal time to join our team.


To learn more about our company and culture, visit us here.

How to Get Started

To have your resume reviewed by someone on our Talent Acquisition team, click on the “apply” link at the top of the screen. Or if you happen to know of someone who might be interested in this position, please feel free to email them the job description by clicking on the “Email to Friend” link, also at the top of the screen.


We are an Affirmative Action/Equal Opportunity Employer


We are an at-will employer