CHG Healthcare

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Operations Director

Operations Director

Location Address 
4700 Exchange Ct. US-FL-Boca Raton

More information about this job

Who We Are

Love what you do and make a difference in people’s lives at RNnetwork, a division of CHG Healthcare. Join a fast-paced and rewarding environment at RNnetwork in Boca Raton, FL, where we are known for our unique employee-centric culture, strong core values and providing outstanding customer service. RNnetwork is the #2 best mid-sized company to work for in FL, according to Florida Trend magazine.

How You'll Contribute

  • Responsible for overseeing multiple business partner departments including, but not limited to, credentialing, clinical quality assurance, and housing
  • Ensure that the company’s screening, retention, evaluation and review processes are aligned to promote clinical excellence and a high standard of patient care
  • Collaboratively develop strategies and best practices that support the division’s growth and service initiatives
  • Lead the development and execution of ongoing staffing plans inclusive of recruiting, hiring, training and development
  • Create and execute department initiatives and goals related to client and provider customer service, interdepartmental cooperation, and internal employee engagement
  • Present strategies, progress toward goals, and updates on department initiatives in meetings
  • Provide leadership, coaching, and support to the department managers in order to achieve your team goals and initiatives
  • Apply creative vision to connect the needs of client facilities and health care providers with the services of the company – consistently following current practices and regulations and pro-actively striving to produce complementary programs as they are needed
  • Use continuous improvement techniques to yield process efficiencies
  • Create and maintain positive inter-departmental communication
  • Champion change management related to department initiatives through effective communication, driving projects to completion, and measuring outcomes to reward desired performance
  • Conduct weekly one-on-one meetings with direct reports to; assess progress and results, guide future performance, and partner to overcome obstacles
  • Assist with the policies and procedures for JCAHO process review
  • Partner with corporate quality assurance teams to maintain high professional standards
  • Coordinate and manage vendor relationships within the credentialing and housing teams

What You'll Bring

  • Effective sales skills, business planning and profit/loss analysis
  • Outstanding leadership and motivational skills
  • Ability to translate market knowledge into strategies that will grow the business
  • Excellent organizational, prioritization, and problem solving skills
  • At least 5 years of experience in leading people and 2 of these years leading leaders
  • At least 5 years of staffing experience
  • Excellent interpersonal and leadership skills
  • Professional level of written and oral communication skills
  • Ability to multitask and meet deadlines
  • Very detail oriented and analytical
  • College degree, Master’s degree preferred

What We Offer

  • Competitive pay + bonus
  • Comprehensive training - we are Hall of Fame members among the world’s top training organizations
  • Medical, dental, vision, and 401(k) matching
  • Generous paid time off and holidays
  • Retirement planning and savings options
  • Tuition assistance
  • On-site health center
  • On-site gym
  • Ability to make an impact in the communities we serve

At RNnetwork, we foster an environment where our people feel free to be themselves. Our core values—Putting People First, Growth, Continuous Improvement, Quality and Professionalism, and Integrity and Ethics—guide us daily to work hard and enjoy what we do! We’re committed to growing our company and are always looking to promote from within. This is an ideal time to join our team.

To learn more about our company and culture, visit us here.

How to Get Started

To have your resume reviewed by someone on our Talent Acquisition team, click on the “apply” link at the top of the screen. Or if you happen to know of someone who might be interested in this position, please feel free to email them the job description by clicking on the “Email to Friend” link, also at the top of the screen.

We are an Affirmative Action/Equal Opportunity Employer


We are an at-will employer