• Sr. Field Services Specialist

    ID
    2018-4169
    Category
    Information Technology
    Location Address
    6451 North Federal Highway US-FL-Fort Lauderdale
  • Healthcare’s helping hand.

    Enjoy what you do while contributing to a company that makes a difference in people’s lives. CHG Healthcare, in Fort Lauderdale, FL, is one of the largest providers of healthcare staffing in the country. Through our trusted brands – CompHealth, Weatherby Healthcare, RNnetwork, Foundation Medical Staffing and Global Medical Staffing– we provide temporary and permanent placement of healthcare providers all over the country. We touch the lives of millions of patients every year. When your day-to-day routine contributes to this important work, it’s easy to get excited about what you do!

     

     

    The Field Services Specialist designs and manages the desktop system’s hardware and software environment. Their role is to optimize Windows desktop environment to achieve high availability, increased performance, lower support costs, and increased usability of the various business applications supported at the desktop. This is to be accomplished by developing and maintaining desktop hardware and software standards along with developing efficient support processes that will increase system availability while reducing support costs. This includes designing, installing, configuring, administering, and fine-tuning desktop hardware, Windows operating systems, and desktop applications in a timely and efficient manner.

    We’re looking for people who:

    • Serve as project lead on various system upgrades and maintenance
    • Perform hands-on and configure technical upgrades and deployments
    • Research new technologies and make recommendations
    • Write scripts that perform system tasks and change configurations in the pursuit of automation
    • Image, configure and maintain desktops and laptops
    • Participate in the design and review of operating systems and application deployments on the workstations
    • Assist with Driver and Patch Management
    • Provide daily Level 2 support for various infrastructure / desktop support systems
    • Understands OSI network layer model and the application to minor network troubleshooting
    • Provide troubleshooting and repairs using remote software
    • Develop, document and train others on IT systems and best practice ITSD/ITIL procedures
    • Provide analysis of inter-team escalated tickets and processes
    • Ensure that workstations comply with established policies, standards, licensing agreements, and configuration guidelines
    • Develop and maintain systems documentation for educating end users and new IT staff. Provide regular contributions to team and customer-facing knowledge base
    • Perform equipment moves including desktop computers, printers, scanners and copiers (40+ pounds)
    • Perform routine printer and scanner maintenance
    • Perform routine data-cabling in network feed closets
    • Resolve client’s PC equipment failures and hardware related problems
    • Serve as escalation point for more complex/aging technical issues within Support team
    • Serve as Mentor to junior staff
    • Provide telecommunications support, including variety of mobile devices
    • Enter work orders into support ticketing system
    • Regularly follows up with customers while, and after, resolving issues
    • Provide audio/visual support for video conference and other company functions
    • Travel to satellite offices for onsite repairs and projects
    • Other duties as assigned by management

    Your role.

    • Excellent customer relation’s skills and good phone manners
    • Exceptional attention to detail
    • Proven project management experience
    • Ability to collaborate with various departments and external organizations
    • In-Depth understanding of Windows and Mac/iOS environments
    • Advanced knowledge of PC and printer hardware
    • Advanced knowledge of Microsoft Office 365
    • Knowledge of DHCP, DNS, TCP/IP, LAN/WLAN Networking
    • Prioritize and manage time and requests efficiently
    • Able to take direction as well as work independently or in team setting
    • Communicate effectively and courteously with colleagues and customers at all levels

    Education and Experience Requirements:

    • College diploma or university degree in the field of computer science (or relative work experience)
    • 4-6 years of customer service and computer-based experience

    Preferred:

    • Comp TIA A+/Network+/Security+
    • Agile methodology
    • HDI Desktop Support Technician
    • Microsoft SCCM experience
    • Experience with Cisco/Meraki switches and admin tools
    • Remote employee environment configuration
    • Print server administration
    • Understanding and/or experience of Powershell

    In return, we offer:

    • Competitive pay + bonus
    • Comprehensive training - we are Hall of Fame members among the world’s top training organizations
    • Medical, dental, vision, and 401(k) matching
    • Generous paid time off and holidays
    • Retirement planning and savings options
    • Tuition assistance
    • On-site health center
    • On-site gym
    • Ability to make an impact in the communities we serve

    At CHG, we foster an environment where our people feel free to be themselves. Our core values—Putting People First, Growth, Continuous Improvement, Quality and Professionalism, and Integrity and Ethics—guide us daily to work hard and enjoy what we do! We’re committed to growing our company and are always looking to promote from within. This is an ideal time to join our team.

     

    To learn more about our company and culture, visit us here.

     

    How to Get Started

    To have your resume reviewed by someone on our Talent Acquisition team, click on the “apply” link at the top of the screen. Or if you happen to know of someone who might be interested in this position, please feel free to email them the job description by clicking on the “Email to Friend” link, also at the top of the screen.

     

    We are an Affirmative Action/Equal Opportunity Employer

    Minorities/Women/Veterans/Disabled

    We are an at-will employer

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